Terms & conditions.
This website is operated by Utopika. By visiting and purchasing from the site, you agree to the following terms and conditions. Please read these Terms of Service carefully before accessing or using the website. By visiting and using the www.utopika-shop website or for interacting with our content and/or services, you acknowledge that you have read, understood and are consenting to the practices in relation to the use and disclosure of your personal information described in this Privacy Statement and our Terms and Conditions. If you are considered to be a minor in your country of residence, please obtain your parent's or guardian's consent before providing us with any personal information if you are visiting and using the website.
utopika takes your privacy very seriously. All credit card information is always encrypted during transfer over networks. No credit card information will be reproduced, duplicated, stored, sold or exploited.
You confirm that the credit/debit card or payment method that is being used is yours and that all details you provide to us in respect thereof including, without limitation, name and address details are complete, correct and accurate. You further confirm that the credit/debit card is valid and the inputted payment details are correct. All credit/debit/ PayPal transactions and payment account holders are subject to validation checks and authorisation by the card issuer or payment method provider.
If the issuer of your card or payment method refuses to authorise payment/ transaction is marked as fraudulent/ pending due to checks, we will not accept your order until payment has been verified and approved, and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.
We are not responsible for any charges or other amounts which may be applied by your card issuer or bank or payment method provider as a result of our processing of your credit/debit card payment or other method of payment in accordance with your order.
If your credit/debit card or payment method is not denominated in the currency of your purchase indicated on the Platforms, the final price may be charged in the currency of your card or account. Such final price is calculated and charged by your card issuer or bank or payment method provider and therefore we shall not be responsible for any cost, expense, charge or other liability which may be incurred or suffered by you as a result of your card issuer or payment method provider charging you in a different currency other than the currency of your purchase as displayed on the Platforms.
Orders will be sent to the delivery address that you have given on your order form. We cannot be held responsible if that delivery address is incorrect or incomplete.
Once your order has been placed, a 1 hour grace period for amendments are allowed. During this time, if you would like to make changes to your order, drop us an email at email@example.com with your order number. No requests for order changes or cancellations will be attended to once your order has been fulfilled.
some Handmade items are made once the order is passed and can take upto 7 days to be made( these items are marked on the items description page).
MODIFICATION TO TERMS OF SERVICE, PRICES AND PROMOTIONS
Terms of service may be update from time to time. Prices and promotions for our products are subject to change without notice and we reserve the right at any time. If you continue to use the website or if you submit information to us following such changes, you will be deemed to have read and agree.
We reserve the right to refuse any order you place with us. Depending on stock availability and in the event that we need to make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the soonest possible time.